# FAQ ### We're proud of our bug-to-scripts-created ratio. However, if you receive any of the following errors while making a VSL, please send us a message in the Intercom chat or to and we will report the bug and refund your credits. * Errors In Your Scripts * Script Not Fully Being Completed * Script Created For Different Product * App Updated and Refreshed While Script Was Being Generated ### ### All Pricing and Billing FAQ can be found here: [https://app.gitbook.com/o/chVmCJrIvwxtHgSCj4sd/s/NMLClLKAcxRuLYvIofv9/customer-support/pricing-and-billing](/customer-support/pricing-and-billing.md) ### Other FAQ **How Is This Different From ChatGPT?** Our formulas are based on the highest performing ads of all time, and our software is created by the one of the world’s top VSL advertisers based on his experience going $0-$40M twice with VSLs. **Where can you access the customer persona again?** To access the customer persona, navigate to My Products, select your product, and then click Next Step, you will be able to see it there. **I am a member of Elite Business Coaching and VSL Masterclass, how do I get my 50 free credits?** Just send us a support ticket or email to and we will get those added to your account. **I want a refund.** Sure, just send us a support ticket or email to and we will get your refund processed up to 30 days after your purchase. **Is it international language based?** The app is running on English only for our launch, but this feature is already in our feature pipeline **Is there a community for this app?** Yes, please join our Facebook Group to meet other VSL Gods and Goddesses, attend live AMAs and find your new Gucci Gang: **I have a feature request!** Awesome, please submit them in this form for review: Have other questions on your mind? Send us a support ticket or email anytime and we would be happy to help! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.vsl.ai/customer-support/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.